Neon54 Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Neon54 Casino. They apply to your use of the website, mobile services, casino games, account features, payment functions, promotions and any other services made available through the site. Additional terms may apply to specific games, offers or payment methods. Where additional terms are displayed, they should be read together with these Terms.

You must be at least 18 years of age to use Neon54 Casino. You must also be legally permitted to access and use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering, depositing funds or playing. We may ask you to provide information or documents to verify your age, identity, location or eligibility.

You must provide accurate, complete and current information when creating an account and whenever we reasonably request an update. An account must be registered in your own name and used only by you. You must not create an account for another person, allow another person to use your account or attempt to use an account that belongs to someone else.

• You must not use the website if you are under 18 or if online gambling is not lawful where you are located.
• You must not use the website from a location where access is restricted or prohibited.
• You must not register more than one personal account unless we have expressly approved this in advance.
• You must follow all game rules, promotion terms, security requirements and instructions displayed on the website.
• You must use the website for lawful purposes and in a fair and responsible manner.

We may refuse an application, limit access, suspend an account or close an account where permitted by law. This may occur if information cannot be verified, if we identify a security concern, if you breach these Terms, or if continued access could create a legal, regulatory or responsible gambling concern.

3. Deposits, withdrawals and gameplay

You may only deposit funds using a payment method that is in your name or that you are authorised to use. Payment methods may be subject to separate conditions, verification checks, processing requirements and availability restrictions. We do not ask you to deposit more than you can afford to lose, and you should consider your personal budget before making a payment.

You must ensure that all payment details are accurate. A deposit may be delayed, rejected or reversed where a payment cannot be authorised, the payment provider declines it, information is incomplete, or further checks are required. You should not use a payment method to fund another person's account or attempt to withdraw funds to an unauthorised person.

Withdrawal requests may be subject to identity, account, payment and security checks. We may ask you to verify the original source of funds or provide information needed to process a withdrawal lawfully. Processing times can vary depending on the payment method, verification requirements and circumstances of the request. Any applicable conditions will be shown through the website or explained before a transaction is completed.

Games are provided for entertainment. Outcomes are determined by the relevant game systems and rules. You accept that game results may be unpredictable and that losses can occur. Unless a game-specific rule states otherwise, a completed game round cannot normally be cancelled or changed because you later regret the decision or experience a connection problem.

If there is a technical fault, display error, communication failure or other malfunction affecting a game or transaction, we may pause the relevant service and review the affected activity. A result or transaction affected by a confirmed technical error may be corrected, voided or otherwise dealt with in accordance with applicable law and the relevant game rules. We will not knowingly allow a technical error to create an unfair advantage.

Promotions, bonuses and promotional credits

Promotions are subject to the specific terms displayed with the relevant offer. Those terms may include eligibility requirements, a limited acceptance period, qualifying games, wagering or playthrough conditions, maximum or minimum transaction conditions and rules about withdrawals. You should read the full offer terms before opting in or using promotional funds.

Unless the applicable promotion terms say otherwise, promotional offers are limited to one offer per eligible person, household, payment method, device or other qualifying group. We may withdraw, amend or refuse a promotion where an offer has been used contrary to its terms, obtained in error, or used in a way that appears unfair or abusive.

5. Privacy, website use and changes to these Terms

Personal information is handled in accordance with the Neon54 Casino Privacy Policy and applicable privacy requirements. We may collect and use information needed to create and manage your account, process payments, verify identity and age, provide customer support, maintain security, meet legal obligations and improve the website. You should review the Privacy Policy to understand how information may be handled.

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, sell or commercially exploit website content unless you have permission or the law allows it. We aim to keep information accurate and available, but content may change and services may occasionally be unavailable because of maintenance, technical issues, security events or circumstances outside our reasonable control.

To the extent permitted by law, we are not responsible for loss caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, or interruptions outside our reasonable control. Nothing in these Terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.

We may update these Terms from time to time to reflect changes to the website, services, legal requirements, security processes or operating practices. The current version will be published on the website, together with the date of the latest update where appropriate. You should review the Terms before continuing to use the services. If you do not accept an updated version, you should stop using the website and may ask about closing your account.

If you have a question about these Terms, use the customer support channels displayed on the Neon54 Casino website. If a dispute arises, please provide clear information about the issue so it can be reviewed. These Terms are intended to operate alongside applicable Australian laws and any mandatory rights or protections that apply to you.