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Privacy Policy
This Privacy Policy explains how Neon54 Casino may collect, use, store and protect information connected with your account and use of our website and services. It is intended to provide clear, general information for players in Australia about how personal information is handled, the reasons it may be needed, and the choices available to you.
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Information we may collect
When you visit the website, create an account, play games or contact support, Neon54 Casino may handle information that identifies you or is connected with your activity. The information collected depends on how you use the website and which services you request. We aim to collect information that is reasonably required to operate the account, provide services, meet our responsibilities and respond to player enquiries.
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Examples of information
- Account details, such as your name, date of birth, username, password details and contact information.
- Identity and verification documents or information supplied to confirm identity, age, address or eligibility where verification is required.
- Payment and transaction records, including deposits, withdrawals, wager activity and information needed to process or review transactions.
- Communications with support, including messages, requests, complaints and information you choose to provide.
- Technical and device information, such as an IP address, browser type, operating system, device identifiers, language, time zone and general website activity.
- Cookie and similar technology information, including pages visited, preferences, session details and interactions with the website.
You should provide accurate and current information when using the website. If information is incomplete or inaccurate, account access, verification, payments or support may be delayed or affected. Please avoid sending information that is not requested or necessary for the purpose of your enquiry.
How and why information is used
Personal information may be used for purposes connected with providing and managing the casino service. The same information may sometimes be used for more than one purpose, where this is reasonably necessary and permitted. We do not use information for unrelated purposes without a suitable reason or, where required, your permission.
- To create, maintain and administer your player account.
- To provide games, account features, payments, customer support and other requested services.
- To confirm identity, age and account information, and to complete verification checks.
- To prevent, detect and investigate fraud, suspicious activity, misuse, collusion, money laundering and other security risks.
- To process deposits, withdrawals and other transactions, and to keep appropriate financial records.
- To meet legal, regulatory, tax, accounting, responsible gambling and other compliance obligations that apply to an online gambling service.
- To communicate with you about your account, transactions, security, service notices, policy updates and support requests.
- To understand how the website is used, troubleshoot technical problems, improve performance and develop safer, more useful services.
- To send marketing communications where permitted and where you have provided consent or another valid basis for receiving them.
Some information may be processed because it is needed to provide a service you have requested. Other information may be handled to protect the website, meet an obligation, prevent harm or support a legitimate operational purpose. Where consent is used, you may withdraw it as described below. Withdrawing consent does not affect processing that has already taken place or processing that is required for account administration, security or legal compliance.
We may use aggregated or de-identified information for reporting, analysis, security and service improvement. Information used in this form is designed not to identify you directly.
Sharing, security and storage
Neon54 Casino may share relevant information with trusted service providers that help operate the website and services. These providers may support payment processing, identity and age verification, fraud prevention, technology hosting, customer support, communications, analytics, security and other operational functions. They should only receive information that is reasonably needed for their role and are expected to handle it appropriately.
Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected unlawful or harmful activity; to enforce applicable terms; or to respond to a valid request from a court, authority, law enforcement body or other authorised organisation. If the business or part of its services changes ownership or structure, information may be transferred as part of that change, subject to appropriate handling.
Protecting your information
Reasonable technical and organisational safeguards may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These safeguards can include access controls, secure connections, monitoring, verification procedures and limiting access to people or providers who need information for their work. No website, system or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact support promptly if you believe your account or information has been compromised.
Information may be stored or processed in Australia or another location where Neon54 Casino or its service providers operate. Where information is handled across borders, reasonable steps may be taken to support appropriate protection and lawful processing.
How long information is kept
Information is kept only for as long as it is reasonably required for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.
Cookies and similar technologies
The website may use cookies and similar technologies to make the service work, remember settings, maintain sessions, support security, understand website usage and improve the player experience. Cookies are small files or pieces of information stored on, or associated with, your device through your browser. Some are necessary for core functions, while others may help with preferences, performance, analysis or marketing.
Cookies may allow the website to recognise your device during a visit, remember selected preferences and help identify unusual activity. They do not necessarily contain your full account information, but information collected through cookies may be linked with other information when you are logged in or when this is otherwise permitted.
You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work correctly or certain preferences may not be remembered. Browser controls differ between devices and browsers, so check the settings or help information provided by your browser. Cookie choices may need to be repeated if you use a different browser, device or browser profile.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights are subject to reasonable verification and to exceptions that may apply, including where information must be retained or disclosure could affect security, fraud prevention, another person’s privacy or a legal process.
- Access: you may ask for access to personal information held about you and, where appropriate, information about how it is used.
- Correction: you may ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
- Deletion: you may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be kept or used for legal, security, payment or compliance reasons.
- Marketing consent: you may withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided. You may continue to receive essential service, account, security or transaction communications.
To exercise these rights or ask a privacy question, email support@neon54casino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may ask for reasonable information to confirm your identity before responding. This is a security measure designed to prevent information being disclosed to the wrong person.
We will review privacy requests and respond within a reasonable timeframe, taking into account the nature and complexity of the request. If a request cannot be fully completed, we will explain the relevant reason where appropriate. You may also contact support about concerns regarding the handling of your personal information, and we will consider the issue fairly and carefully.
Updates to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The current version will apply when it is published on the website. We encourage you to review this page periodically. Where an update is significant, additional notice may be provided through the website or an available account communication channel.
